“Amazing service! I used this service several times and it worked 5* ! The communication is great. They are very punctual and nice, very helpful and flexible. They literally saved my NYC trip ☺️ The cars are very good, they offer water and it has a lot of space. I totally recommend this service ☺️”

“Steve was awesome!! Thank you for getting me to manhattan safely!”

“Our driver was excellent. We got our luggage at LaGuardia went through the door to the pick up area. He was right there with my name prominently displayed. He drove us to JFK, great driver, not hair racing, but not a slow poke. Stayed right with the traffic. No honking. The entire experience was very seamless. I initially had so many worries about going from LaGuardia to JFK. It took me an hour from landing to dropping off. Would always do this again!!! So wonderful that you have this service.”

“Really helpful and friendly driver. Went out of his way to be helpful. Would definitely recommend this service for transport in NYC.”

“Excellent service from Jorge. Waited for us whilst we faced a long queue for immigration, then prompt to pick up. Very friendly and smooth ride to our hotel. Couldn’t have asked for more.”

“Ken was great. Once we got our baggage, he met us right outside the airport. The SUV was clean and comfortable. Amenities were offered. Would use them again.”

“Moona was a really helpful driver. Excellent communication for the pickup as well was met inside the terminal at the welcome desk. Much cheaper than the Yellow Cabs. I would recommend.”

“Our driver was great but the company was terrible. Tried to charge us extra for waiting for our bags. The airline had a delay on bags so we waited for 45 min for them. We never told our driver to come early- he just did so the company charged us extra for the delay in bags bc it’s not their problem. I would never use this company ever again and you should be warned. If the airline has any delay or you have to use the restroom- this will be an extra charge”

“The driver picked up the wrong passengers first. Drove out of airport before the passengers realized they were in the wrong vehicle even though we were in contact via phone with the driver. The driver did not speak English and has to have the wrong passengers talk with us on the phone to figure out how to drop them off and pick us up. The driver then took us to the wrong hotel before getting us to the right one. It took over 1 hour to finally get in the vehicle to get to the hotel. Worst experience — will never use Viator for car service pickup”

“Our driver was prompt, friendly, skilled, and highly professional. We highly recommend this service.”

“Driver was very courteous and arrived early, but never rushed us. There was regular communication which reassured me throughout and I’d definitely recommend this service.”

“Everything was great!! The driver arrived early and got us to the hotel quickly and safely. He offered water and snacks along loading and unloading our bags!”

“Everything went smoothly, good communication via WhatsApp, we received photos of the door at the airport where we would be picked up... and it was perfect for a group of nine people with luggage. It was reassuring to travel so smoothly from the airport to our hotel. Highly recommended!”

“The manager did an excellent job locating us and making sure the driver connected with us. He stayed with us until the driver showed up. Very professional, on time and safe.”

“The driver sent me a text the day before, so I knew where to meet him at the airport and was nice enough to have a sun roof so I could see the tail buildings he was pointing out to me on the way through the city.”