Reviewed · NEW YORK CITY
Customized Facial
Your skin gets a do-over in 50 minutes. This private Customized Facial at Skinova Medspa is built around your needs, with a 50-minute menu of steps that go from cleansing and steam to toning.
I like the practical structure of the treatment, especially the T-zone extractions when they’re part of your plan. I also like that you can round it out with custom add-ons like LED or microneedling if you want more than the base facial. One drawback: if you’re buying through vouchers or deals, you’ll want to read the fine print carefully, since at least one past customer wasn’t satisfied with how voucher terms were handled.
In This Review
- Key things to know before you book
- A 50-minute Customized Facial that fits your skin goals
- What happens during the facial: from cleansing to toning
- Cleansing and steaming
- Exfoliation (and why it usually changes the look)
- T-zone extractions (the targeted part)
- Facial massage and a revitalizing mask
- Hydration and toning
- Custom add-ons and upgrade options: pick what matches your skin today
- The NYC logistics that matter (and the parts you can ignore)
- How the experience feels: service style, atmosphere, and personal attention
- Price and value: what you’re really paying for
- Who should book this facial (and who might want a different option)
- My practical advice before your appointment
- Should you book Skinova Medspa’s Customized Facial?
- FAQ
- How long is the Customized Facial?
- Is this experience private?
- What’s included in the facial?
- Are there upgrade options besides the basic facial?
- Where does the facial start?
- What language is the experience offered in?
- Is there Wi-Fi at the location?
- Is the location near public transportation?
- What are the opening hours?
- Can I cancel for a full refund?
Key things to know before you book
- Private, customized session: you get a tailored facial rather than a one-size-fits-all routine.
- Clear 50-minute flow: cleansing, steaming, exfoliation, T-zone extractions, massage, mask, hydration, and toning.
- Add-ons are real options: microdermabrasion, chemical peels, oxygen facial, LED, microneedling, dermaplaning, and more.
- Booking can be tight: some appointment types may be booked ahead, so pick your time early.
- NYC location is convenient: 43 W 33rd St, near public transportation, with Wi-Fi available.
Not sold yet? Here is how this one lines up against other New York City picks:
- NYC: SUMMIT One Vanderbilt Tickets
★ 4.7 · 51,195 reviews - NYC: Empire State Building Tickets – Observatory & Museum
★ 4.7 · 25,757 reviews - New York City: Statue of Liberty & Ellis Island with Ferry
★ 4.6 · 18,683 reviews - New York City: American Museum of Natural History Ticket
★ 4.5 · 15,447 reviews
A 50-minute Customized Facial that fits your skin goals

If your face has been dealing with stress, dryness, breakouts, or just dullness, this kind of appointment is refreshing for one simple reason: the facial is built around you. Skinova Medspa offers a private session, so the esthetician can focus on what you want to improve and what your skin seems to be responding to.
The base treatment is designed to re-balance and rejuvenate. That’s not just spa talk. The steps are chosen to remove buildup, soften and loosen dead skin, and then bring your skin back to a calm, hydrated state with hydration and toning. The result you’re aiming for is a clean, refreshed face that looks better and feels better fast.
And yes, it’s also a great break from NYC. A 50-minute facial gives you a reset that doesn’t require a full half day.
What happens during the facial: from cleansing to toning

Here’s the step-by-step flow you can expect from the 50-minute Customized Facial. This matters because each phase has a job, and skipping one can make the whole thing feel less effective.
Cleansing and steaming
The session starts with cleansing to clear away oils and residue. Then comes steaming. Steam helps soften the skin and can make later steps like exfoliation and extractions more effective and less irritating.
In plain terms: steam is there to prep your skin so the rest of the treatment doesn’t feel like a harsh reset.
Exfoliation (and why it usually changes the look)
Next is exfoliation. This is where your skin can shift from rough or congested to smoother and brighter. If you’ve ever had makeup sit weirdly or your skin looked uneven, exfoliation often helps with that texture.
T-zone extractions (the targeted part)
The facial includes extractions in the T zone. The T zone is often where oil and congestion show up first, so a targeted approach makes sense. You’re not being told to suffer through a full-face extraction. You’re getting the step where it’s most likely to help.
One past client highlighted an extraction done by Tina as an experience that felt worth the time and effort, and Tina was described as being very informative about what was happening and what to do next.
Facial massage and a revitalizing mask
After the extractions, you’ll get facial massage. Massage is more than relaxation; it supports circulation and can help the skin feel less tight or irritated after active steps.
Then comes the mask. The goal is to calm and reset. If your skin tends to react to products, this is the “please behave” phase.
Hydration and toning
The last part—hydration and toning—finishes the cycle. Hydration helps your skin hold onto comfort, while toning brings your skin back into a more even, balanced state.
When the facial ends, you should expect a face that looks cleaned up, feels refreshed, and doesn’t feel stripped.
Custom add-ons and upgrade options: pick what matches your skin today
The base facial is solid, but the real flexibility is the add-on menu. Skinova Medspa lists multiple upgrades you can choose from, including microdermabrasion, deep pore cleansing, chemical peels, oxygen facials, LED facials, microneedling, dermaplaning, and many more.
Here’s how to think about add-ons without getting overwhelmed:
- If you’re dealing with texture or dullness, options like microdermabrasion or dermaplaning can fit.
- If your skin needs deeper clearing, upgrades like deep pore cleansing can make sense.
- If you want targeted “treatment” energy, chemical peels, LED facials, or microneedling are common upgrade directions.
A good move is to choose add-ons based on what your skin is doing right now, not what you wished it did last season. The whole point of a customized facial is that you’re responding to your current skin reality.
One practical note: some upgrades may require extra time or prep, and availability can be tighter. If you’re booking for a special event, pick your date early.
The NYC logistics that matter (and the parts you can ignore)
This is located at 43 W 33rd St, New York, NY 10001. It’s near public transportation, which is exactly what you want in Midtown. You don’t want your “skin reset” tied to long walks in the wrong shoes.
The experience runs about 50 minutes. You’ll be able to fit it into a day that also has museums, Broadway, or a serious coffee crawl.
You get a mobile ticket, and confirmation is sent at booking time. Wi-Fi is available, which is handy if you want to plan dinner afterward without roaming data.
Also, this is offered in English, and most people can participate.
How the experience feels: service style, atmosphere, and personal attention
The reviews point to a place that leans into detail and communication. One client specifically called out that Tina was informative and offered practical tips about facial care. That’s a big deal. A facial is nice, but the real value comes when you leave with a clearer idea of what your skin needs at home.
Another person described the inside as bright and clean, with a front desk greeting and a polished, spa-like vibe. They also mentioned a complimentary glass of champagne after the facial. That’s not something you should plan around as a certainty, but it does suggest the spa sometimes adds small touches that make the appointment feel extra.
The key takeaway for you: go in ready to talk about your skin goals. If you tell the esthetician what you want to improve—breakouts, dryness, sensitivity, uneven texture—they can steer the facial and any add-ons in the right direction.
Price and value: what you’re really paying for
There’s no price listed in the info here, so I can’t tell you a number. But I can help you judge value.
You’re paying for:
- a private, customized facial rather than a generic spa routine
- a full step list (cleansing, steam, exfoliation, T-zone extractions, massage, mask, hydration, toning)
- the option to upgrade with higher-impact treatments like LED, microneedling, or chemical peels
That combination is where the value usually lives. If you were just getting a basic wash-and-mask, you’d feel underwhelmed. But this is structured like an actual skin service, and the customization is the difference.
One caution for value: if you’re tempted by vouchers or discount deals, read the terms carefully. One past customer reported an issue with voucher fine print and customer service response. That doesn’t mean every booking goes sideways, but it’s a reminder to protect yourself when the deal is the main reason you’re buying.
Who should book this facial (and who might want a different option)
This is a great fit if you:
- want a skin-specific treatment with multiple steps, not just a quick treatment
- prefer a private setting where you can discuss your routine
- want the option to add upgrades if you have a clear goal (like texture or deeper pore work)
- like the idea of leaving with a refreshed, toned look
It might be less ideal if you:
- are looking for a super minimal appointment with no extra conversation or decision-making
- are booking based only on a voucher deal and you’re not comfortable reading and following the terms
- need a treatment that’s guaranteed to target a specific medical-grade outcome (the info here is focused on cosmetic skin services, not medical procedures)
My practical advice before your appointment
If you want your facial to work harder for you, do three simple things before you go:
- Tell them your skin goals clearly. Mention what you’re trying to change: oiliness, dryness, dullness, or congestion.
- Be honest about your routine. If you use strong actives or you’re reactive to products, say so. That helps guide the facial and any add-ons.
- Ask what to do next at home. One reason some clients love places like this is the tips they take away. Even a few simple instructions can make the facial effects last longer.
And after your appointment, keep your skin comfort in mind. A fresh facial can make your skin feel better right away, but it’s still worth giving it gentle care for the next day or two.
Should you book Skinova Medspa’s Customized Facial?
I’d book this if you want a private, step-by-step facial that can be tailored to your current skin needs. The included flow is thorough for a 50-minute service, and the add-on menu gives you flexibility if you want to go further.
I’d hesitate only if you’re relying on a voucher or discount without reading the fine print first. Past feedback includes dissatisfaction tied to voucher terms and customer service handling, and you don’t want your skin appointment turning into an admin problem.
If you go in prepared—clear goals, honest product history, and a willingness to ask questions—this can be a genuinely satisfying NYC reset.
FAQ
How long is the Customized Facial?
It runs about 50 minutes (approx.).
Is this experience private?
Yes. It’s a private tour/activity, and only your group participates.
What’s included in the facial?
The included facial covers cleansing, steaming, exfoliation, T-zone extractions, facial massage, a revitalizing mask, hydration, and toning.
Are there upgrade options besides the basic facial?
Yes. There’s a full menu of custom add-ons and upgrades such as microdermabrasion, deep pore cleansing, chemical peels, oxygen facial, LED facial, microneedling, dermaplaning, and more.
Where does the facial start?
The meeting point is 43 W 33rd St, New York, NY 10001, USA.
What language is the experience offered in?
It’s offered in English.
Is there Wi-Fi at the location?
Yes, Wi-Fi is available.
Is the location near public transportation?
Yes, it’s near public transportation.
What are the opening hours?
Wednesday hours are listed as 10:00 AM to 8:00 PM. You’ll want to confirm hours for your specific date when booking.
Can I cancel for a full refund?
Yes. Free cancellation is available up to 24 hours in advance for a full refund, based on the local start time.
More Tour Reviews in New York City
- NYC: SUMMIT One Vanderbilt Tickets★ 4.7 · 51,195 reviews
- NYC: Empire State Building Tickets – Observatory & Museum★ 4.7 · 25,757 reviews
- New York City: Statue of Liberty & Ellis Island with Ferry★ 4.6 · 18,683 reviews
- New York City: American Museum of Natural History Ticket★ 4.5 · 15,447 reviews
- Statue of Liberty and Ellis Island Tour: All Options★ 5.0 · 13,571 reviews









